Last updated: 20 June 2025

Found Magic Herbal Haircare ("we", "us", or "our") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.

We are based in New Zealand and comply with the Privacy Act 2020, which outlines how personal information must be collected, stored, used, and shared.

Who We Are

This website is owned and operated by Found Magic Herbal Haircare, a sole trader business based in New Zealand. We are the data controller of any personal information collected through this website or during our interactions with you.

If you have any questions about this policy, please contact:
📧 nina@foundmagicherbalhaircare.com

What Information We Collect

a. Device Information (automatically collected)

When you browse our site, we collect certain information about your device, such as:

• Your IP address

• Web browser and device type

• Time zone

• Cookies installed on your device

• Pages visited and referring website/search terms

• Your interactions with the site

This is called “Device Information” and is collected using cookies and similar technologies. You can manage or disable cookies through your browser settings.

b. Personal Information You Provide Voluntarily

We may collect personal details you provide when:

• Making a purchase

• Signing up for emails

• Filling in forms

• Contacting us

This may include:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Payment details (handled by secure third-party services)

• Any other information you choose to share

How We Use Your Information

We only collect and use personal data that is necessary for our business activities and to give you the best possible experience. We may use your information to:

• Process and ship orders

• Communicate with you (e.g. order updates, newsletters)

• Respond to enquiries or customer service requests

• Improve our website and marketing

• Comply with legal obligations

You can browse our website without sharing personal information. However, some features (like making a purchase or receiving a newsletter) require you to share details.

Third-Party Services

We use trusted third-party providers to operate our online store, manage payments, and send emails. These may include:

• Shopify (online store platform)

• Stripe or PayPal (payment processing)

• Mailchimp or Klaviyo (email marketing)

These services may store or process your data outside New Zealand. We take reasonable steps to ensure your personal information is protected and handled appropriately.

Cookies and Tracking Technologies

We use cookies to:

• Improve your browsing experience

• Remember preferences

• Analyse traffic and site performance

• Deliver relevant advertising (if used)

You can manage your cookie settings in your browser at any time.

Your Rights (New Zealand Residents)

Under the Privacy Act 2020, you have the right to:

• Know what personal information we hold about you

• Access your personal information

• Request correction of inaccurate or incomplete information

• Be informed about how your information is used

• Object to the use or sharing of your data in certain circumstances

To exercise any of these rights, please contact us at: nina@foundmagicherbalhaircare.com
We aim to respond within a reasonable timeframe.

Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before sharing any personal information.

Data Security

We take reasonable steps to keep your information secure. Your personal data is stored on secure servers and protected using appropriate technical and organisational measures. However, no method of online transmission is completely secure, so we cannot guarantee absolute security.

Legal Disclosure

We may disclose personal information if required by law or if necessary to:

• Comply with legal obligations

• Respond to government or regulatory requests

• Investigate fraud or security concerns

• Protect our rights or the rights of others

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Updated versions will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

📧 nina@foundmagicherbalhaircare.com